CIT recommends choosing "Google prompts" for most users. This is automatically enabled when you sign into the Gmail app on iOS or when you sign into any Android phone. This sends a pop-up to your device(s) to confirm that you'd like to sign in. This option also works over WiFi or cellular and is great for areas where you don't have great cell phone service.

 

Google Prompt (Recommended)

 

This will send a simple pop-up notification on your phone every time someone tries to log into your account, allowing you to see where the person is located and "approve" or "deny" the request.

On iPhone, you’ll need to download and install the Gmail app and log in with your 1Hope Account.
On Android, it will work without any additional app as long as you’re logged into your 1Hope Account in Android settings.

1. To get started, go to your 1Hope Account’s 2-Factor Settings.
2. If you see Use your phone as your second step to sign in on the page and a listing of your device(s) under These devices can get prompts, click Continue.
   If you don’t, click Show More Options, then click Google Prompt.
3. Click Continue.
4. It will ask if you would like to set up a phone number as a backup option. You are free to choose this, or click Use another backup option to generate one-time-use backup codes.
5. Click Next.
6. Click Turn on.
7. You’re done!

 

Physical MFA Security Key

 

This is a hardware device that you could purchase that you plug into or pair with your computer or phone via USB, Bluetooth, or NFC. Common choices include YubiKey or Google's Titan Key.

 

To get started, go to your 1Hope Account’s 2-Factor Settings.

1. Click Show more options and click Security key.
2. Click Next.
3. Plug in or pair your key and tap the button or gold disc on the device.
4. Type in a Name for your security key and click Done.
5. You're done!

 

More information on Google's Website

Learn more about MFA key choices

 

Authenticator App

 

This is an app that will constantly generate 6-digit codes on your device for you to enter. Popular choices include Authy, 2FAS, Google Authenticator, or your password manager.

1. To get started, go to your 1Hope Account’s 2-Factor Settings.
2. Follow the steps below to set up Text Message or Voice Call 2-Step Verification.
3. On the 2-Step Verification settings screen, click Set Up under Authenticator App.
4. Choose what kind of phone you have and click Next.
5. Open your app, tap add a new account, follow the app’s instructions, and scan the QR Code.
6. When the app starts showing you 6-digit codes, click Next and enter the code.
7. Click Verify.
8. You’re done!

 

More information on Google's Website

 

Text Message or Voice Call

 

 

This will send you a text message or call you with a 6-digit code that you’ll have to enter.

1. To get started, go to your 1Hope Account’s 2-Factor Settings.
2. If you see Let's set up your phone on the page, enter your phone number and click Continue.
   If you don’t, click Show More Options, then click Text message or phone call.
3. Click Next.
4. You will receive a text message or phone call with the 6-digit code. Enter it and click Next.
5. Click Turn on.
6. You’re done!

 

One-Time-Use Backup Codes (Recommended)

 

CIT recommends generating 10 one-time-use codes and keeping them somewhere safe, such as your wallet. As described below, these backup codes are meant as an emergency option to be able to log in if the above method not be available to you.

 

Create and view your backup codes