Why am I seeing this?

Sometimes attackers trick people into clicking links, downloading files, or signing into fake websites. In some cases this gives them access to your computer.

If CIT contacted you about a possible compromise, or you think you interacted with a phishing email, follow the steps below.

Signs Your Computer May Be Compromised

Contact the CIT Help Desk if:

• You clicked a suspicious link and downloaded a file.
• You opened a file you were not expecting.
• You notice unfamiliar programs installed on your computer.
• Your browser opens unexpected tabs or websites.
• Your computer is suddenly slow, crashing, or behaving strangely.

If you're unsure, it's always okay to ask.

What Should I Do?

If you only clicked the link

• Close the webpage.
• Do not enter your username or password.

If you downloaded or opened a file

• Disconnect from Wi-Fi if possible.
• Power down the computer.
• Contact the CIT Help Desk immediately.

Do not try to remove the software yourself. CIT can determine whether the computer is safe.

If CIT contacts you

• Respond as soon as possible.
• Follow any instructions to secure your device.
• Bring your device to CIT if requested.

Quick action helps prevent the issue from spreading to others.

What Happens Next?

If a device is suspected of being compromised, CIT may:

• Review the computer for malicious software.
• Remove unauthorized software.
• Reset passwords.
• Temporarily disable your account.
• Help restore access once the device is confirmed safe.

These steps help protect both your account and the broader Hope College community.