When replacing your device, it's important to ensure that your Multi-Factor Authentication (MFA) settings transfer smoothly. Below are instructions for each type of MFA.

2FA(Two-Factor Authentication)/MFA(Multi-Factor Authentication)

Scenario A: If You Still Have Access to Your Old Device

1. Open your Google Account's Security page (sign in if not already).

2. Under the How you sign in to Google section, locate 2-Step verification and click anywhere on that row.

   

3.1 Google Authenticator App

1. Click on the Authenticator arrow:

2. Install the App on Your New Device:

   • Download the same authenticator app on your new device.

   • Sign in to your account in the app and restore the backup.

3. Verify Accounts:

   • Log in to accounts where the app is used, and ensure the codes on your new device are working.

   • Remove the old device from trusted devices in your account settings.

3.2 Phone Numbers for Text/Call Verification

1. Click on the Phone Number arrow

    

2. Click on 'Add a back up 2-Step Verification phone'

    

3. Type in the phone number you'd like to add

    

4. Select to receive the code via Text Message or Voice Call

    

5. Select Verify phone number

    

    

6. Click next then type in the code

    

    

7. All Set

Scenario B: If You No Longer Have Access to Your Old Device

1. Use Backup Codes:

   • Log in to your accounts using the backup codes provided during MFA setup.

   • Reset MFA and set it up again on your new device by scanning QR codes or entering setup keys.

2. Contact CIT (if no backup codes):

   • Verify your identity with CIT to reset 2FA.