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Accounts and Security
Hope College Accounts
Your 1Hope Account gets you access to your email, calendar, Google Drive, Moodle, the Hope College app, the library checkout system, room reservations and much more. It's the one Hope Account you need for everything, and it uses a standard username and password.
Know your current password? Change your 1Hope password.
Forgot your password? Choose the "Forgot Password" option. If you haven't set a recovery method yet call or stopy by the CIT Help Desk at 616.395.7670 to have it reset.
All faculty, staff and students are also required to use Multi-Factor Authentication (MFA). Learn more about Multi-Factor Authentication.
You may also have additional accounts with separate credentials, such as EMS, Concerto or Torque3. Contact the Help Desk if you need assistance with these accounts.
Passwords
We recommend avoiding re-use of passwords across different services and changing those passwords often. Long passwords are better than complicated ones, and here are our guidelines for secure passwords:
| Password length | Complexity required |
|---|---|
| 8–11 characters | Mixed case letters, numbers and symbols (e.g. !@#$%^&*()_+|~-='{}[]:";'<>?,./ or a space) |
| 12–15 characters | Mixed case letters and numbers |
| 16–19 characters | Mixed case letters |
| 20+ characters | No restrictions |
Some guidelines we suggest:
- Account passwords, PINs, devices used to authenticate you (e.g mobile phones) and tokens (e.g multifactor tokens, smartcards, etc) should never be shared with others.
- It's a good idea to change passwords annually.
- Always change a password if you confirm it has been compromised, you suspect it has been compromised, or it was saved on a device that has been lost or stolen.
- Similar passwords should not be used across multiple accounts.
If you have trouble remembering passwords, consider using a password manager such as 1Password, Dashlane, Bitwarden, Proton Pass, iCloud Keychain, or even the password manager built into Chrome and your 1Hope Account. These programs safely store the passwords for all of your different accounts, so you only have to remember one master passphrase to get to the rest. Password managers can even generate secure random passwords for all of your different accounts!
Antivirus Software
New PCs usually come with a free trial of antivirus. When that trial runs out, you should either pay to continue the subscription or uninstall it and use the free antivirus from Microsoft.
Windows 10 and 11
Windows 10 and 11 have built-in antivirus called Windows Defender. As long as there are no other antivirus programs installed (including ones that are expired), Windows Defender should be activated and protecting your computer.
We also recommend an anti-malware program called Malwarebytes. It's free if you run the program yourself once a month. Download Malwarebytes here.
macOS
Mac computers should install Malwarebytes for Mac. It's a free program that you should run at least once a month to scan your Mac. Download Malwarebytes for Mac here.
